Legal Information
You can reach us through the information on our contact page.
- KVKK Information Text
- Distance Sales Agreement
- Membership Agreement
- Message Management System
- Privacy and Security
- Electronic Message Consent
- Delivery & Shipping Processes
- Cancellation, Return and Exchange Conditions
- Payment Options
- Our Bank Account Information
- Usage and Operation Guide
- Cookie Policy
INFORMATION TEXT ON THE PROTECTION OF PERSONAL DATA
Operating under the brand Cerens Jewelry & Accessories Deyls Information Technologies and Consulting Services Limited Company (referred to as the "Company"), we attach great importance to the privacy and security of our customers' personal data. In accordance with the Personal Data Protection Law No. 6698 ("KVKK"), we, as the data controller, collect, process, store, and, when necessary, share your personal data in accordance with the legislation.
This text has been prepared to explain how your personal data is collected, for what purposes it is processed, with whom it may be shared, what legal basis we rely on, and your rights under the KVKK.
a) Method of Collection of Personal Data, Purposes of Processing and Legal Reasons
Your personal data can be obtained verbally, in writing or electronically through the contact forms on our website, membership transactions, shopping processes, our call center, e-mail, social media channels, WhatsApp support line, our business partners and store/franchise representatives.
Your data is processed in accordance with the principles in Article 4 of Law No. 6698, for specific, clear and legitimate purposes, as necessary and for a lawful period of time.
Processing Purposes and Legal Basis:
✔️ Within the scope of the establishment or execution of the contract:
Realization of product/service sales
Execution of order and delivery processes
Billing and refund procedures
Creating and managing membership accounts
Updating contact information
✔️ In order for the company to fulfill its legal obligations:
Issuing invoices in accordance with tax legislation
Responding to legal institution requests
Providing information to authorized public institutions
Fulfillment of storage obligations
✔️ In line with our legitimate interests:
Marketing, campaign and customer relationship management
Improving service quality and analysis activities
Following up on legal processes and keeping evidentiary records
Execution of security, audit and ethical processes
Customer satisfaction and corporate communication studies
✔️ If you have your explicit consent:
Sending commercial electronic messages (campaigns, promotions, newsletters, etc.)
Profile creation and personalized product/service recommendations
Satisfaction surveys and research activities
Your explicit consent is obtained separately and of your own free will. Failure to provide it or withdrawing it later will not prevent you from benefiting from essential services.
b) Personal Data We Process
Identity information, contact data, customer transaction details, payment information, marketing data, transaction security records, visual and audio data, physical location security images (camera recordings), and legal transaction data can be processed.
c) Parties and Purposes to Which Personal Data May Be Transferred
Your personal data collected for the purposes stated above;
Suppliers (shipping, payment systems, consulting services, advertising agencies, etc.)
Our business partners, franchise representatives, affiliates
Authorized public institutions and organizations
Third party natural and legal persons within the framework of legal obligations with In accordance with Articles 8 and 9 of the KVKK, can be shared by taking the necessary confidentiality and security measures.
d) Your Rights Under KVKK (Article 11)
Your rights regarding your personal data, pursuant to Article 11 of the KVKK:
Learning whether your data is being processed
Request information if processed
Learning the purpose of processing and whether it is used in accordance with the purpose
Learning about third parties to whom domestic/international transfers are made
Request correction of incomplete/incorrectly processed data
Requesting deletion/destruction of data
Object to any consequences detrimental to you due to the processing being carried out exclusively by automated systems.
Claiming compensation if you suffer damage
e) Application Method and Contact
To exercise these rights, you can contact us in writing or via your registered e-mail address (KEP), e-signature or the e-mail address registered in our system.
We respond to your requests within 30 days at the latest. If the process incurs additional costs under the Personal Data Protection Law, a fee may be charged in accordance with the tariff determined by the Personal Data Protection Board.
📍 Data Controller:
Deyls Information Technologies and Consulting Services Ltd. Co.
📬 Beykoz Tax Office – Tax ID Number: 2951154302
📧 kvkk@cerensjewelry.com (recommended private email address)
Distance Sales Agreement
ARTICLE 1. PARTIES
1.1 SELLER
Commercial Name: Deyls Information Technologies and Consulting Services Limited Company (VN:2951154302)
Yenibosna Central Neighborhood, Sedir Street, No: 7, 34197, Bahçelievler / Istanbul
Phone: 0216 203 0121
E-Mail Address: info@cerens.com
MERSIS Number: 0097004637900016
1.2 BUYER
Name and Surname:
Address:
Telephone:
Email address:
Hereinafter referred to as "BUYER".
ARTICLE 2. SUBJECT
The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation, in relation to the sale and delivery of the product, the features and sales price of which are specified below, which the BUYER ordered electronically from the SELLER's website, cerens.com ("Website").
ARTICLE 3 - INFORMATION ON BASIC FEATURES, SALES PRICE AND DELIVERY OF THE PRODUCT SUBJECT TO THE CONTRACT
Name of the Products, Quantity, Sales Price Including VAT and Delivery Information are as follows.
ARTICLE 4 - GENERAL PROVISIONS
4.1 The BUYER hereby accepts and declares that it has read and is aware of all preliminary information regarding the product(s) subject to sale, including the basic characteristics, sales price including all taxes, payment method, delivery conditions, and that all costs thereof will be covered by the BUYER unless otherwise stated, and that it is aware of the product(s) subject to sale, the full commercial title, full address, and contact information of the SELLER, the delivery process, and all related preliminary information, and that it is aware of the right of "withdrawal," that it has obtained accurate and complete information regarding the conditions for exercising the right of withdrawal, that it has confirmed this preliminary information electronically, and that it has subsequently ordered the product. The "Preliminary Information Form" and the "Invoice" are integral parts of this contract. The moment the order is placed, the BUYER is deemed to have accepted all terms of this contract without objection.
4.2 BUYER may submit requests and complaints using the communication channels specified above. Complaints and requests will be responded to by SELLER customer service as soon as possible.
4.3 By confirming this contract electronically, the BUYER confirms that he/she has received accurate and complete information regarding the title, address, contact information, MERSIS number, basic features of the ordered products, sales price of the products including all taxes, payment and delivery information, right of withdrawal and the procedure and conditions for exercising the right of withdrawal, which must be provided to the BUYER by the SELLER before the conclusion of distance contracts.
4.4 BUYER accepts and declares that he/she has read and understood all the information specified in article 3 and has given the necessary approval for the purchase of this product/products.
4.5 The product subject to this contract will be delivered to the BUYER or the person/organization at the address specified by the BUYER by the SELLER's contracted cargo company within the period specified in the preliminary information on cerens.com, depending on the distance of the BUYER's residence, provided that it does not exceed 30 (thirty) days from the date of order. This period may be extended at the SELLER's unilateral discretion, provided that the BUYER is notified in writing. The BUYER accepts and declares this condition.
4.6 For products prepared in accordance with the BUYER's request or personal needs, the delivery period may exceed 30 days. The BUYER accepts, declares, and undertakes that upon purchasing a product prepared in accordance with the BUYER's personal needs and wishes, the BUYER cannot terminate the contract due to non-delivery within 30 days.
4.7 Even if the BUYER is not present at the delivery address at the time of delivery, the SELLER will be deemed to have fully and completely fulfilled its obligation. In cases where the product cannot be delivered to the BUYER due to reasons such as the BUYER not being present at the delivery address, not taking delivery of the product, and/or providing incorrect/incomplete/incorrect address and contact information, etc. during registration to cerens.com and/or during the order, sharing the delivery code sent to it by the carrier cargo company via SMS and/or e-mail with third parties, causing the product(s) to be lost/stolen/damaged, etc., the SELLER assumes no responsibility. In this case, the BUYER accepts, declares and undertakes that it is solely responsible for any direct and/or indirect damages and losses arising from the BUYER's failure to take delivery of the product and/or the product being held by the cargo company and/or due to late delivery. If the product cannot be delivered to the BUYER and is returned to the carrier cargo company, the product will be sent back to the SELLER by the cargo company, just once.
If the product cannot be delivered to the BUYER by the shipping carrier and is returned to the SELLER, and the BUYER requests that the product be shipped a second time by the SELLER instead of canceling the order, all shipping and handling costs will be covered by the BUYER. Otherwise, if the BUYER does not accept this condition, the SELLER has the right and authority to terminate the contract unilaterally and without compensation. The BUYER accepts, declares, and undertakes this situation, imagining the consequences.
4.8 The product will be delivered to the BUYER or the person/entity at the address specified by the BUYER by the SELLER's contracted cargo company via SMS notification and delivery code verification. If the BUYER does not personally collect the product/cargo package, the cargo delivery code provided in the SMS sent for delivery is shared with the cargo company employees and/or third parties, and this delivery code is delivered to third parties due to the BUYER's fault, and the product is lost, stolen, etc., and cannot be delivered to the BUYER, the BUYER will be held entirely responsible, and the SELLER will not be held liable in any way in this situation.
4.9 BUYER'S cerens.com If the buyer provides an incorrect address and/or telephone number when creating a membership on the website or placing an order, and/or if the product cannot be delivered to the buyer due to reasons arising from the cargo company, and the order is cancelled, the SELLER cannot be held responsible for any price increases that may occur when the buyer wishes to re-purchase the same product. The SELLER is under no obligation to offer the product for sale at the price on the initial order date, and this situation is the BUYER's irrevocable right.
4.10 If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
4.11 The SELLER cannot be held responsible for any problems that the cargo company may encounter during the delivery of the product to the BUYER and the failure to deliver the ordered product to the BUYER.
4.12 The SELLER is responsible for delivering the contracted product to the cargo company in good condition, complete and in accordance with the specifications specified in the order.
4.13 cerens.com If there are any errors in product price, product description, product quality, etc. due to technical or material errors during the sale of the product through SELLER, the SELLER has the right to cancel the order and refund the collected amounts to the BUYER in accordance with the provisions of the relevant legislation. The BUYER accepts and declares that it will not object to this situation.
4.14 cerens.com İnternet Sitesi'nde sunulan ürünlerin el yapımı olmasından ve siparişi verilen yüzük ölçülerinin farklılığı nedeniyle ağırlık, uzunluk, genişlik vb. özelliklerinde üretim sonrasında ± %10 kadar farklılık olabilmektedir. ALICI sipariş oluştururken bu duruma onay ve rıza verdiğini Kabul, beyan ve taahhüt eder.
4.15 If the SELLER cannot fulfill its contractual obligations in the event that the fulfillment of the ordered product or service becomes impossible, it shall notify the BUYER in writing or via permanent data storage within three days from the date it learns of this situation and refund all payments collected, including delivery costs, if any, within fourteen days from the date of notification.
4.16 If it becomes impossible to fulfill the order and/or service at the end of the campaign period, the SELLER reserves the right to supply a different product of equal quality and price with the BUYER's approval in order to fulfill its contractual performance obligations.
4.17 The prices listed and announced on the Site are the prices at the time the order is placed. Advertised prices and promises are valid until updated or changed. Prices advertised for a limited period remain valid until the end of the specified period. SELLER is not responsible for pricing, product, or any update errors resulting from technical reasons. If an error occurs in the pricing or product information, Seller may refrain from delivery to correct the error. In such a case, the order will be canceled and the order amount will be refunded to the Buyer's account. Buyer acknowledges and declares that it is aware of these matters.
4.18 If, after delivery of the product, the relevant bank or financial institution fails to pay the price of the product to the SELLER due to the unfair or illegal use of the BUYER's credit card, debit card and/or other payment systems offered on the Website by unauthorized persons, for reasons not caused by the BUYER's fault, the BUYER is obligated to return the product to the SELLER within 3 (three) days, provided that it has been delivered to the BUYER. In this case, the shipping costs are the BUYER's responsibility.
4.19 If the SELLER is unable to deliver the product subject to the contract within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions or transportation interruptions, the SELLER is obligated to notify the BUYER. In such cases, the BUYER has the right to cancel the order and terminate the contract. In the event of termination of the contract, the SELLER is obligated to refund all payments received, including any delivery costs, in cash and in one lump sum to the BUYER within 14 (fourteen) days of receiving the termination notice.
4.20 In accordance with the 4th paragraph of Article 16 of the Distance Contracts Regulation No. 29188, which entered into force on 27.02.2015, in cases where the fulfillment of the ordered goods or services becomes impossible, the seller or provider is obliged to notify the consumer in writing or via permanent data storage within three days from the date of learning about this situation and to refund all payments collected, including delivery costs, if any, within fourteen days from the date of notification.
4.21 In cases where the BUYER exercises their right of withdrawal, or if the ordered product cannot be supplied for various reasons, or if the arbitration committee decides to refund the BUYER, if the purchase was made by credit card and in installments, the SELLER will pay the Bank the price of the product in a single lump sum. The Bank will reimburse the BUYER in the same number of installments as the BUYER purchased the product in. For bank transfer/EFT or cash on delivery options, the refund will be made by bank account information requested from the Consumer, and the refund will be made to the account specified by the Consumer (the account must be in the name of the person at the billing address or the user member).
4.22 If the BUYER has paid by credit card, the product amount is refunded to the bank within the same period. The BUYER acknowledges that the reflection of this amount in the BUYER's account is a bank transaction. It may take an average of 2 to 3 weeks for the amount refunded to the credit card by the SELLER to be reflected in the BUYER's account by the bank, and that the SELLER shall not be held responsible in this regard. The BUYER acknowledges and undertakes to have read, accepted, and consented to this procedure.
4.23 SALES PERSON, cerens.comIt is possible that not all of the products offered for sale on are in stock. Ordered products are produced when deemed necessary. However, for various reasons, production of ordered products that are not in stock may not be possible. In the event of a supply shortage and/or if a product is no longer in stock, cerens.com reserves the right to inform the customer about substitute products of similar or different categories and values that they can order. If the customer does not wish to order the substitute product, the SELLER will refund the amount paid for the unwanted substitute product to the BUYER.
4.24 The BUYER will inspect the product(s) subject to this agreement before accepting them. Any damaged or defective product(s) such as dents, breaks, torn packaging, etc., will not be accepted by the cargo company. Any product(s) received by the BUYER without a report from the cargo company will be deemed to have undergone the necessary inspection and control and to have been received undamaged and intact. The BUYER is aware of and accepts these matters. The obligation to carefully protect the product(s) after delivery is the BUYER's responsibility; otherwise, the SELLER will not be held responsible.
4.25 BUYER, cerens.com'a When signing up and placing an order, the customer agrees that their personal information (name, surname, title, address, telephone, fax, e-mail, etc.) kept by the Seller within the scope of the Preliminary Information Form and the Distance Sales Agreement may be used by the Seller, through its representatives, for the purposes of contacting the BUYER via e-mail, telephone, fax, SMS, or post, order management, and management of customer relations processes.
4.26 The BUYER is responsible for the completeness and accuracy of the personal information and payment information included in the Preliminary Information Form and Distance Sales Contract. If this information is incomplete or incorrect, the BUYER cerens.com is responsible for updating this information from his/her account on
4.27 Circumstances that do not exist and cannot be foreseen at the time this agreement is signed, that occur without the fault of either party, and that prevent the parties from fulfilling their obligations under this agreement or from fulfilling them on time (such as war, natural disasters, strikes, lockouts, pandemics, epidemics, restrictions on the import of product(s) due to changes in legislation, strikes, lockouts, etc.) will be considered force majeure. The party subject to force majeure will immediately notify the other party in writing and will not be held liable for failure to fulfill its obligations under this agreement for as long as the force majeure continues. If the force majeure continues for more than 30 days, each party has the right to terminate the agreement unilaterally and without compensation.
4.28 The parties agree that in any dispute that may arise from the Agreement, the SELLER's official books and commercial records, electronic information kept in the database and servers, computer and voice recordings will be deemed definitive and binding evidence, and that this article is an evidentiary contract within the meaning of Article 193 of the Code of Civil Procedure.
4.29 Persons under 18 years of age cerens.com They cannot make purchases through. By confirming this agreement electronically, the consumer confirms that he/she is over 18 years of age.
ARTICLE 5 - RIGHT OF WITHDRAWAL
5.1 The BUYER has the right to withdraw from the contract without giving any reason within 14 (fourteen) days from the delivery of the product(s) subject to the contract to him/her or to the person/organization at the address he/she has indicated.
5.2 To exercise the right of withdrawal, you must contact the SELLER by phone or email within 14 (fourteen) days or, for customers who are members, cerens.com After logging in to the website, notification must be made through the My Account>My Orders section and the product is not within the scope of the provisions of Article 15 titled “Exceptions to the Right of Withdrawal” of the Distance Contracts Regulation published in the Official Gazette on 27.11.2014, which is an integral part of this contract. cerens.com In accordance with the preliminary information published on the website and approved by the BUYER, it must be unused and can be offered for resale by the SELLER. In case this right is used;
a) The original invoice of the product delivered to the 3rd party or the BUYER (If the invoice of the product to be returned is from a corporate entity, it must be sent to the SELLER within 14 (fourteen) days along with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions will not be completed unless a RETURN INVOICE is issued.)
b) Products to be returned must be returned to the SELLER within 14 (fourteen) days of the withdrawal request, complete and undamaged, along with their boxes, packaging, certificates, any gift/promotional items and accessories, and gift certificates. If any of these items are not shipped or are damaged, even if caused by the shipping company, the cost of the item will be deducted from the refund amount and the refund will be completed. The BUYER should contact the SELLER using the contact information provided to learn how to proceed with these transactions.
5.3. In the event of exercising the right of withdrawal, the shipping costs and all other costs incurred for returning the product will be covered by the BUYER. The BUYER is responsible for any damage and/or loss that may occur during the return of the product.
5.4 SELLER cannot be held responsible for any problems on the bank side in the refund of the product price.
5.5 If this right is exercised, the Cargo Delivery Report demonstrating that the product(s) delivered to a third party or the BUYER were sent to the SELLER and the original invoice for the product(s) must be returned. If the original invoice is not returned and the invoice is not delivered to the SELLER within the statutory 14-day period, the right of withdrawal will not be exercised, and the BUYER irrevocably accepts that the SELLER will not be held liable in this case. In this case, the product will be returned to the courier company at the BUYER's expense, and the BUYER will be solely responsible for whether or not the product is received.
5.5 In determining the period of the right of withdrawal;
The right of withdrawal period begins on the day the contract is formed for contracts related to the performance of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts related to the delivery of goods. However, the consumer may also exercise the right of withdrawal from the formation of the contract until the delivery of the goods.
Delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.
In contracts that combine the delivery of goods and the performance of services, the provisions of the right of withdrawal regarding the delivery of goods apply. Products returned using the right of withdrawal are subject to an expert review, which begins the return inspection process.
5.6 When the BUYER exercises their right of withdrawal, the returned product will be inspected by the SELLER upon receipt. Whether the product has been returned in accordance with the withdrawal conditions will be evaluated, taking into account damage, usage status, and all necessary conditions set forth in this agreement. If the inspection determines that the product complies with the return conditions, the return process will be initiated. The product price will be refunded to the BUYER within 14 (fourteen) days from the date the goods subject to the withdrawal request reach the SELLER. If any damage or violation of the withdrawal conditions is detected, the return request will be rejected, and the product will be returned to the original order address at the BUYER's expense.
5.7. Bullions (gram gold, quarter gold, half gold, full gold, republic gold, gold bullion, etc. gold-swapped products) are among the products for which the right of withdrawal cannot be exercised.
ARTICLE 6 - PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED
a) Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
Pursuant to Article 15 of the Consumer Protection Law and the Distance Contracts Regulation, the right of withdrawal (right of cancellation and return) cannot be exercised for products that have been produced and/or modified in line with the consumer's special requests or personal needs. Accordingly:
- On products with names, dates, letters and/or special messages written on them,
- In specially designed products,
- In products where size, stone, metal, or design changes are made in line with personal requests (Not limited to; all products where the size selection is made in the product length, cerens.comRequesting that the metal be produced in a color different from the color offered in, etc.)
- Since the ring size is prepared individually, all ring orders are
Without limiting these, there is no right of withdrawal (right of cancellation and return) in all product groups that are produced and personalized in accordance with the BUYER's wishes, falling within the scope of Article 15 of the Distance Contracts Regulation, subject to legal conditions. The BUYER irrevocably accepts, declares, and undertakes that they consent to this condition and were informed in detail at the time of ordering that they have no right of withdrawal.
After the ordered product is delivered to the BUYER, when changes are made to the size of rings, necklaces, bracelets, bangles, anklets, shahmaran lengths and models upon the BUYER's request, these goods, which are specially produced in line with the customer's special requests, and perfumes whose seals have been opened are within the scope of products for which the right of withdrawal (right of cancellation and return) cannot be exercised.
b) Contracts regarding goods or services whose prices change depending on fluctuations in financial markets and are not under the control of the SELLER or the provider.
c) Contracts for the delivery of goods that are perishable or may expire quickly.
d) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.
e) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
f) Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package have been opened after delivery of the goods.
g) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
h) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the utilization of free time for entertainment or recreation purposes, which must be made on a specific date or period.
i) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.
j) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal.
k) Products delivered to an address outside the Turkish Customs Area as a result of the BUYER declaring an international delivery address are not covered by the right of withdrawal. All other costs, such as customs fees, extra shipping costs, etc., that may occur in the country of destination of the order will be covered by the BUYER.
If the products sent abroad do not reach the BUYER and are sent back to the SELLER, the shipping cost will not be refunded to the orderer and the product will not be sent back free of charge.
If the product cannot be delivered to the BUYER due to any reason not caused by the SELLER, even if there is no fault of the BUYER, in case the customs practices of the relevant country result in the product being destroyed, detained, etc. and/or due to problems during transportation at the borders of the BUYER's country of residence even after the customs process is completed (product being lost, stolen, BUYER providing incorrect address and/or contact information, etc.), the SELLER is not responsible for this situation and the order amount will not be refunded.
ARTICLE 7 - APPLICATIONS MADE IN REGARDS TO DISPUTES
If the BUYER has a complaint regarding their order and/or the product they ordered and/or any issue related to their order, they may submit their complaints to the SELLER using the contact information provided above. Submitted complaints will be recorded, evaluated by the authorized bodies, and a resolution will be attempted, and a response will be provided as soon as possible. Furthermore, the BUYER may submit their complaints and objections to the consumer problems arbitration committee or consumer court in the place where they purchased the goods or services or where they reside, within the monetary limits set each December by the Ministry of Customs and Trade of the Republic of Turkey.
Bakırköy Courts and Enforcement Offices are authorized to resolve disputes arising from the implementation of this agreement.
SALES PERSON:
Commercial Title: Deyls Information Technologies and Consulting Services Limited Company
Yenibosna Central Neighborhood, Sedir Street, No: 7, 34197, Bahçelievler / Istanbul
Phone: 0216 203 0121
E-Mail Address: info@cerens.com
BUYER :
Address:
History :
Membership Agreement
This membership agreement is between users who want to create a membership through www.cerensjewelry.com (“Site”) and those operating on behalf of the Cerens Jewelry & Accessories brand. Deyls Information Technologies and Consulting Services Limited Company (“Company”) was established electronically.
1. Membership Procedures
To become a member, it is sufficient to enter the required information in the system completely and accurately, give the necessary approvals and click the "[Sign Up]" button.
Once the membership process is completed, the contract text will be sent to you via e-mail and will continue to be published on the system.
Once your membership is activated, you can make changes to your membership information or terminate your account. To cancel your membership, log in to your account and follow the "unsubscribe" steps, or contact us at destek@cerensjewelry.com.
2. Privacy and Security
The protection of your personal data transmitted through the site is ensured in accordance with the provisions of the Personal Data Protection Law (KVKK) and related legislation. Sensitive data such as passwords, card information, etc. are encrypted using SSL security protocols and are not shared with third parties.
Credit card transactions are processed directly through the bank's infrastructure, not by the Company. The Company does not record or view information such as card PINs.
3. Information and Communication
After your membership process, notification messages will be sent to the e-mail address and/or mobile phone you provided to the system.
If you do not want to receive commercial electronic messages, you can stop communication at any time by using the "unsubscribe" link in these messages.
However, information regarding transactions such as orders, invoices, and cargo tracking will continue to be communicated in accordance with legislation.
4. Intellectual Property Rights
The intellectual property rights to all materials on this site, including its content, design, images, logos, and text, belong to the Cerens Jewelry & Accessories brand and/or the relevant rights holders. They may not be copied, distributed, or used for commercial purposes without permission.
5. Terms of Service and Campaigns
The right to make changes to the products, services, and campaigns offered on the site is reserved. All users are responsible for monitoring these changes. Campaigns are valid only under the specified conditions.
6. Dispute Resolution
In case of disputes that may arise between the parties, the Provincial/District Consumer Arbitration Committees and Consumer Courts in the Buyer's residence are authorized.
7. Final Provisions
Creating a membership constitutes acceptance of all terms and conditions set forth in this agreement. The Company may update this agreement at any time. Updates are effective upon publication on the site.
Message Management System Information
Within the scope of Law No. 6563 on the Regulation of Electronic Commerce, commercial electronic messages refer to any message that is transmitted electronically via means such as telephone, SMS, e-mail, call center, mobile application notification, and contains product/service promotion, campaign, advertising or informational content.
Accordingly, commercial electronic messages regarding campaigns, discounts, promotions, innovations and similar content regarding products and services offered under the Cerens brand will only be sent to you with your prior consent.
Consent may be obtained electronically (e.g., via SMS or email) or through the Message Management System (IMS). If you consent, we may send you commercial messages via text message, email, phone call, mobile app notification, or similar means.
You have the right to refuse to receive commercial messages at any time, without providing any justification. You can exercise this right by using the "unsubscribe" link in the messages sent to you or directly through the IYS platform. Following your request to refuse, commercial electronic messages will be stopped.
Within the scope of this information, commercial electronic messages will be sent to you only if you give your explicit consent.
Privacy and Security
Cerens Jewelry & Accessories / Deyls Information Technologies and Consulting Services Ltd. Co.
In all transactions conducted through www.cerensjewelry.com (the "Site"), our users' privacy and data security are protected at the highest level. The terms set forth below reflect our Privacy and Security Policy, which was developed in this context.
1. Privacy in General Visits
When you visit our site solely for the purpose of reviewing and viewing products, you are not required to share any personal information.
2. Membership and Shopping Information
Your personal information, such as name, surname, e-mail, telephone, and address, which you share when registering as a member or placing an order, is used only for the purpose of managing order processes, communicating with you, and fulfilling legal obligations.
This information will not be shared with any third party, institution or organization, used for commercial purposes or sold.
3. Payment Security
All payment transactions for purchases made by credit card, secure encryption (SSL) technology is carried out directly through bank systems.
Your card information is not stored in our systems in any way. and is not stored on our servers.
4. Use of Cookies
Cookie technology is used to improve your site experience and to offer you content tailored to your user preferences.
You can allow or disable the use of cookies through your browser. However, disabling cookies may limit some features on the site.
5. IP Address Registration
For security reasons, the system automatically records users' IP addresses when they access the Site. This data will only be used when necessary to provide legal authorities with information to prevent potential fraud attempts.
6. Approval and Acceptance
By entering the www.cerensjewelry.com website and using the services, you declare that you have read, understood and accepted all the conditions stated in this Privacy and Security Policy.
Electronic Communications Permission
By accepting this Electronic Communication Permission and Personal Data Protection Policy, you are deemed to have given your explicit consent to the processing of your personal data that you have provided to Cerens Jewelry & Accessories for purposes such as offering you product and service advantages, communicating campaigns and promotions, special offers, advertising, promotions, information and satisfaction surveys.
In this context, your personal data;
Collectable,
Recordable,
It can be stored,
Updatable,
Machinable,
It may be shared with authorized third parties.
Your data;
Through communication channels such as SMS, e-mail, phone call, mobile notification,
It may be used to provide you with personalized content and to communicate with you.
This data also includes;
Only providing perfect services,
Delivery processes can proceed smoothly,
In order to fulfill legal obligations,
With contracted third parties that fulfill security and data protection obligations limited and as neededcan be shared.
Location Data and Private Messages
You are also deemed to have given your explicit consent to the processing of your location information transmitted through the relevant operator for the purpose of providing you with the most appropriate offers and information.
Withdrawal of Communication Consent
You can withdraw your consent to receive electronic messages at any time, without giving any reason.
You can use any of the following methods for this:
“Unsubscribe” link in email
Membership panel on our website
By sending an email to destek@cerensjewelry.com
Security and Legal Basis
Your personal data will be stored securely in accordance with Article 12 of the Personal Data Protection Law No. 6698; all necessary technical and administrative measures will be taken against unauthorized access and data leaks.
Delivery and Shipping Operations & Processes
You won't pay any extra shipping costs. We offer pricing that includes shipping on all our products.
We work with almost all shipping companies. This may change over time.
When you add your products to your cart and proceed to the ordering stage, we'll list all the shipping companies you can choose from based on your address. This way, you can choose the shipping company you're most comfortable with, free of charge, in your area.
We are aware of the dissatisfaction and negativity that arises from regional cargo companies. Therefore, as part of our policy, we leave the cargo selection process to our visitors.
Yes, you can select your billing address and delivery address separately in your order.
After your order, your cargo tracking number will be automatically sent to you via SMS and e-mail through our system.
Thanks to our integration with cargo companies that we have developed in our infrastructure, you can check your shipment using the tracking code sent to you, either from the "Cargo Tracking" menu in the "My Account" section of our website or on the official website of the relevant cargo company.
You can also do this without logging in to our page, through our "Order Tracking" menu, using the cargo tracking number sent to you and the e-mail address you used when placing your order.
We cannot intervene after your order is delivered to the cargo company.
However, you can contact the relevant shipping company with your tracking number and order number and request an address change. This change may not be possible with some shipping companies due to their policies and delivery conditions.
Orders placed before 12:00 PM within a 24-hour period are generally delivered to your chosen courier company the same day. Orders placed after 12:00 PM will be processed and delivered to the courier company on the next business day. However, in some cases, this timeframe may be extended due to factors such as the supply, production, or other factors related to the ordered product.
We may also experience delays in our product categories such as Gold, Silver and Natural Stones, due to our suppliers and collaborating partners.
Based on all this information, we aim to deliver your orders within a minimum of one day and a maximum of four days. We cannot provide a specific delivery timeframe for your order after delivery. This varies depending on the shipping company you choose.
On average, cargo companies deliver orders within 2 to 4 days, but this may vary depending on the operation of the cargo company in your area.
All our shipments from cargo companies are recorded through the barcode system.
Therefore, you are not responsible for any failure to receive your order, loss, or similar situations. In this case, we, as the sender, and the shipping company, as the intermediary, will resolve the issue. Unfortunately, our intervention and liability in such cases are limited, so our ability to respond to delays and disruptions is limited. However, should such a problem occur, we will promptly ship a replacement product.
If the unique product you ordered is damaged in such a scenario, we may not be able to provide a replacement. In this case, we will contact you.
In cases where delivery is not made because you are not at your address, delivery is not made because you provided an incorrect address or contact number, or similar issues, your shipment will be returned to our operations office. If this occurs, please contact us so we can reship to your correct address.
Our operations department utilizes our technology infrastructure effectively and efficiently. Therefore, during our busy campaign periods, where we have gained habit and experience, we distribute orders to courier companies in an orderly and sequential manner, without any confusion or additional delays.
Cancellation, Return and Exchange Conditions
Cancellation and Refund Conditions
To cancel or return your purchases made through Cerens.com, please contact us via our customer support line at +90 216 203 0121, our WhatsApp channel, or by email. These returns and cancellations apply only to orders placed through cerens.com. All logistics involved in the delivery of the products are the responsibility of the customer. If your return request is approved after we receive the product, we will refund the cost of the product.
Returns are carried out in accordance with Consumer Protection Law No. 6502. The right of withdrawal can be exercised within 14 days of the product being delivered, provided it is unused (for example, the packaging for cosmetic products has not been opened). To exercise this right, Cerens Jewelry & Accessories must be notified by phone, email, or other means of communication within this period. The original invoice and a copy of the product's shipping receipt must also be sent along with the product. Once these documents are received, the return process will be evaluated by our expert team. Approved returns will be refunded within seven (7) business days using the customer's payment method. If the original invoice is not returned, refunds for VAT and legal obligations cannot be issued.
For orders placed with same-day delivery, the delivery fee will be deducted from the product price, and only the product price will be refunded. Similarly, for international shipments, the delivery costs will be deducted, and only the product price will be refunded to the customer.
Right of Withdrawal
Consumers cannot exercise their right of withdrawal for custom-made products. For orders placed through Cerens Jewelry & Accessories, any products customized to the customer's specifications—for example, rings custom-sized to fit the customer's finger, products with stones engraved with inscriptions or dates, or designs with names or symbols engraved on gold surfaces—are not considered eligible for returns or withdrawal due to their non-standard production. Because the production of such products is entirely based on personal requests, returns cannot be initiated.
Right to Cancellation
Orders for personalized products cannot be canceled once the production process has begun. For example, rings made to measure, designs with customer-specific text or motifs, and any products shaped according to individual requests cannot be canceled after the order is confirmed.
Return Process and Conditions
Products you wish to return must be returned to us in their original condition, including the product itself, its invoice, packing slip, certificate (if applicable), original box, packaging, and any additional documentation. Any damage or missing documentation that may occur during shipping is the sole responsibility of the customer returning the product. Returns will not be accepted in the event of any damage, deformation, or missing documentation. Before initiating the return process, approval must be obtained via the customer relations line at +90 216 203 0121 or by emailing info@cerens.com. Returns made without approval may not be accepted, and your shipment may be rejected.
Return Approval and Payment Process
Upon receipt of the returned product, it is inspected by our experts. Designs featuring diamonds or precious stones are particularly evaluated through expert review. If your return request is approved, the product price will be transferred within 14 days—depending on the payment method used—to the same card if paid by credit card, or to the relevant bank account if paid by wire transfer/EFT. The time it takes for refunds to appear in banks for credit card refunds can vary between one and four weeks, depending on the bank's internal operations.
Which Products Cannot Be Returned?
Some product groups are not eligible for returns or exchanges due to product structure and hygiene requirements. Please keep the following rules in mind when returning:
Personal Use Products:
For products that cannot be resold for hygienic reasons after use (for example; earrings, piercings, personalized bracelets, necklaces) returns are not accepted.
Opened Products:
Products such as candles and room fragrances Returns cannot be made if the packaging has been opened, used, or damaged. To be eligible for a return, the product must be unused, its packaging, and contents must be intact.
Gold and Silver Jewelry:
Since the prices of precious metal products such as gold and silver in Türkiye constantly change depending on market conditions, Article 15 of the Consumer Law Accordingly, the right of withdrawal exception applies to these products.
(Article 15/1-ğ: Goods whose price changes due to fluctuations in financial markets are excluded from the scope of return.)
Because gold and silver jewelry There is no legal right of withdrawal for.
Personalized Products:
Products with a name written on them, made to measure or made to order cannot be returned or exchanged.
Damage During Shipping Process:
If there is any damage to the product before delivery, please contact the courier at the time of delivery. amount It is necessary to keep a record. We provide free exchange or return for products that are kept on file.
When returning a product, the customer is responsible for any damage incurred during shipping due to inadequate packaging. Therefore, when returning a product, we kindly ask that you send it in its original packaging and in a protected manner.
Important Note:
We respect consumer rights and value your satisfaction. However, due to legal regulations and the nature of the products, we would like to point out that some products are not eligible for return/exchange.
In case of any hesitation, you can contact our customer service for detailed information.
Payment Options
Bank Cards
Credit Cards
You can shop on our cerens.com website using all major credit cards. Current installment options are displayed by banks through our partner payment intermediary when you place your order. You can complete your order by selecting your preferred payment method.
For your security, we also recommend using a virtual card for all your online purchases, including on cerens.com. You can load credit onto your virtual card as needed for purchases, minimizing your risk of security.
EFT & Wire Transfer Method
You can place your order without any bank or credit card, using EFT & Money Order payment method.
For orders placed via EFT or Wire Transfer, the order fee must be deposited into the account numbers below within one day. Orders not paid within one day will be canceled due to our inventory management policy. For payments made via EFT or Wire Transfer, order confirmation may take between one and four hours. In this case, shipping may be delayed. Please review our "Delivery & Shipping Processes" section regarding this matter.
When making the payment via EFT or Money Order, you can send it to our bank account numbers below in the "Payment Options" section.
Our Bank Account Information
EFT & Money Transfer Transactions
Usage and Operation Guide
Membership Procedures
Becoming a member of Cerens.com is very easy. Click on the link in the top right corner of the home page. “Login > Register” You can access the membership screen by clicking the link.
In the form that opens, you must fill in the required information such as Name, Surname, Email address, mobile phone number and password.
Behind Your approval of the Membership Agreement, if you wish “I want to be informed about campaigns and announcements”Simply tick the box. After all information is entered correctly, “Sign Up” You can complete your membership by clicking the button.
Member Login Procedures
To log in to the Cerens.com website, click on the button in the top right corner of the page. “Login > Sign In” You can access the login screen by clicking the link.
In the field that opens, enter the information you used during registration. your email address and you have determined your password enter and "Entrance" You can access your account by pressing the button.
If you do not remember your password, “I Forgot My Password” Simply click on the link and enter your email address in the field that opens. Then, “Send My Password” You can receive an e-mail containing the password reset link by clicking the button.
Product Purchasing Procedures
After logging in to Cerens.com, you can select the product you want from the relevant category menus or click on the link at the top of the page. "Call" You can quickly search by typing the product name or product code in the search box. Once you've selected the product you like, “Add to Cart” You can easily add your selection to your shopping cart by clicking the button.
When the product is added to the cart, the window that appears “Continue Shopping” or “Buy” options are offered. If you would like to examine other products, “Continue Shopping”, if you only want to move forward with the current product “Buy” You can use the option.
On the cart page, you can change the number of items, view promotional discounts, shipping costs, VAT, and the total payment. You can also remove unwanted items from your cart.
Buy When you click on the button, you will be directed to the page shipping address, payment information And order confirmation You must follow the steps. If you want the products to be delivered to your address, you must create a new address by entering your address information clearly and accurately.
If you want the billing address to be different from the shipping address, “Add New Address (+)” You can create an alternative billing address using the "Send" option. Don't forget to check the relevant boxes for your delivery and billing addresses. Please ensure that all information is entered correctly to ensure your order arrives smoothly and your bill is issued correctly.
After your address information, to the payment screen You can enter your credit or debit card information and choose one of the installment options, if available.
Once the card information is completed, “Preliminary Information Form” And “Distance Sales Agreement” must be read and approved. Finally “Complete Order” You can complete the transaction by clicking the button. Your order number will be displayed on the screen and the details will be sent to your registered email address. You can also access your membership account “My Orders”You can access this information at any time you want from the .
COOKIE POLICY
INFORMATION TEXT ON COOKIES
This text has been prepared by Deyls Information Technologies and Consulting Services Limited Company, acting as the data controller, within the scope of Article 10 of the Law on the Protection of Personal Data No. 6698 (“Law No. 6698”) and the Communiqué on the Procedures and Principles to be Followed in Fulfilling the Obligation to Disclose.
Deyls Information Technologies and Consulting Services Limited Company We use cookies, pixel tags, and local storage technologies to facilitate and personalize the use of our website. The purpose of this Cookie Policy is to inform you about the purposes for which we use cookies and how you can manage them, in relation to the processing of personal data obtained automatically through the placement of cookies on your device on our website.
1. WHAT IS A COOKIE?
Nearly all companies that offer products or services to their customers through their websites use cookies on their websites. We use cookies to provide you with a better, faster, and more secure shopping experience and to improve our products and services based on your needs and demands. A cookie is a small text file stored on your device (e.g., computer or mobile phone) when you visit a website. Cookies may be stored on your device through your browser during your first visit to a website. When you revisit the same site on the same device, your browser checks whether a cookie for the site is already stored on your device. If so, it transmits the data in the record to the website you are visiting. This allows the website to recognize that you have visited the site before and determines the content to be delivered to you accordingly.
For cookies other than mandatory cookies used on our website, users must provide explicit consent, and they can change their consent at any time. Through the Cookie Management Panel, users can view the types of cookies used on our website and set their preferences for all cookies, except for mandatory cookies, by selecting "on" or "off." Users can also change their preferences at any time through this panel.
2. COOKIE TYPES
- Cookie types according to usage period: Our website uses session cookies and persistent cookies, depending on the duration of use. Session cookies are used to maintain a continuous session and are deleted when the user closes their browser. Persistent cookies, on the other hand, are not deleted when the browser is closed, but are deleted automatically on a specific date or after a specific period of time.
- First-party and third-party cookies: Whether a cookie is first-party or third-party depends on the cookie placed by the website or domain. First-party cookies are cookies placed directly by the website or domain visited. cerens.com placed on the device by Third-party cookies cerens.com Cookies are placed on the device by a third party, such as an advertiser or analytics system, in collaboration with.
- Cookie types according to their usage purposes: The following cookies are used on our website depending on the purpose of use:
a) Mandatory Identification (Strictly Necessary) Cookies:
These cookies are essential for our website to function and cannot be disabled by our systems. Essential cookies are used to provide an information society service requested by the user (for example, logging in, filling out forms, remembering privacy preferences). You can set your browser to block or alert you about essential cookies; however, some parts of our website will not function properly in this case.
Below is a list of the Mandatory (Strictly Necessary) Cookies we use.
Cookie Service Provider | Cookie - Cookie Name | Cookie - Cookie Duration | Cookie - Cookie Type | Cookie - Cookie Purpose | First Party / Third Party |
cerens.com | _deviceType | 1 day | Mandatory Cookies | Contains the type of device used. | Third Party |
cerens.com | _dc_gtm_UA-32854843-1 | 1 minute | Mandatory Cookies | Product GTM code information. Used to track the number of server requests in Google Analytics. | First Party |
Cookiespool | Cookie Consent | 1 year | Mandatory Cookies | Cookies used by our “cookie disclaimer” to track user preferences regarding which cookies are enabled and which are not. https://cookiespool.com/cerez-politikasi/ | Third Party |
Cookiespool | Control | 1 year | Mandatory Cookies | Cookies used by our “cookie disclaimer” to track user preferences regarding which cookies are enabled and which are not. https://cookiespool.com/cerez-politikasi/ | Third Party |
rc::a | Permanent | Mandatory Cookies | First Party | ||
rc::c | Permanent | Mandatory Cookies | First Party | ||
vtp_trackingId":"UA-3021730-2 | 2 years | Mandatory Cookies | It is a cookie placed for the management of in-page codes and applications. | First Party | |
cerens.com | csrf-token | During the Browser Session period | Mandatory Cookies | CSRF, cerens.com protects against cross-site forgery attacks | First Party |
cerens.com | Osessionid | During the Browser Session period | Mandatory Cookies | This cookie identifies you as a visitor across different pages and stores certain features and settings related to the display of teasers and the like. | First Party |
Google Tag Manager | basketitems | It ends when the user makes a purchase. | Mandatory Cookies | Keeps items in the cart | First Party |
b) Advertising/Marketing Cookies
These cookies are placed by our advertising partners through our website and are third-party cookies. These cookies are used by our business partners to profile you based on your interests and show you relevant advertising. A list of the advertising/marketing cookies we use is provided below.
c) Performance cookies:
These cookies collect information about how our visitors use the website. For example, they allow us to know which pages visitors go to most frequently and whether they encounter error messages from web pages. These cookies do not collect information that identifies a visitor; they collect information anonymously. Below is a list of performance cookies we use.
d) Functional cookies,
They are used to make our website more functional and personalize it (to ensure that your other preferences, excluding your privacy preferences, are remembered when you re-enter the site). Functionality cookies are not used on our website.
Cookie Service Provider | Cookie - Cookie Name | Cookie - Cookie Duration | Cookie - Cookie Type | Cookie - Cookie Purpose | First Party / Third Party |
wd | 7 days | Advertising/Marketing Cookies | It allows for the most appropriate experience to be delivered for the user screen. | Third Party | |
1P_JAR | 1 month | Advertising/Marketing Cookies | It is used to obtain statistical data and conversion numbers of the site. | First Party | |
Google Tag Manager | utmCampaign5d | 1 day | Advertising/Marketing Cookies | Holds the campaign parameter in the URL | Third Party |
Google Tag Manager | utmMedium5d | 1 day | Advertising/Marketing Cookies | Holds the medium parameter in the URL | Third Party |
Google Tag Manager | utmSource5d | 1 day | Advertising/Marketing Cookies | Stores the source parameter in the URL | Third Party |
Google Tag Manager | utmContent5d | 1 day | Advertising/Marketing Cookies | Holds the content parameter in the URL | Third Party |
Google Tag Manager | source | 1 day | Advertising/Marketing Cookies | Rtb House holds its source | Third Party |
Google Tag Manager | transactions | It ends when the user makes a purchase. | Advertising/Marketing Cookies | Used to prevent duplicate transactions | Third Party |
Google Tag Manager | new_user | 1 day | Advertising/Marketing Cookies | Provides tracking of new users | Third Party |
Google Tag Manager | direct_session | 1 day | Advertising/Marketing Cookies | It enables tracking of users coming from the direct channel. | Third Party |
Google Tag Manager | Analytics | 540 days | Advertising/Marketing Cookies | It is a tool that allows us to measure users visiting the site and their behavior on the site. | Third Party |
Google Tag Manager | Meta Pixel | 180 days | Advertising/Marketing Cookies | It is the tool we use for accurate measurement, event tracking and retargeting of Facebook and Instagram ads. | Third Party |
Google Tag Manager | Google Ads Tags | 540 days | Advertising/Marketing Cookies | It is the tool we use for accurate measurement of Google Ads ads, event tracking and retargeting. | Third Party |
Google Tag Manager | Criteo | 400 days | Advertising/Marketing Cookies | Criteo is the tool we use for accurate measurement of ads, event tracking, and retargeting. | Third Party |
Google Tag Manager | Floodlight | 30 days | Advertising/Marketing Cookies | It is the tool we use for accurate measurement, event tracking and retargeting of Google Display & Video 360 ads. | Third Party |
Google Tag Manager | Yandex metrica | 365 days | Advertising/Marketing Cookies | It is a tool that allows us to measure users visiting the site and their behavior on the site. | Third Party |
Google Tag Manager | Segmentation | 390 days | Advertising/Marketing Cookies | It is a tool that collects data from users visiting the site and enables personalized product recommendations, email, push, etc. marketing communications. | Third Party |
Segmentation | _sgf_user_id | 390 days | Advertising/Marketing Cookies | This is a unique key used to identify the visitor. | Third Party |
Segmentation | _sgf_session_id | session | Advertising/Marketing Cookies | This is a unique key used to identify visitor sessions. | Third Party |
Segmentation | _sgf_push_permission_asked | 390 days | Advertising/Marketing Cookies | This is a signal to check whether the visitor has been asked for web push notification permission. | Third Party |
Segmentation | _sgf_test_mode | 180 days | Advertising/Marketing Cookies | This is a signal used to check if the visitor is a tester and can access test campaigns. | Third Party |
Segmentation | _sgf_tracking | 390 days | Advertising/Marketing Cookies | A flag to check if the visitor has opted out of tracking. It disables all other Segmentify-related cookies and local storage data. | Third Party |
Segmentation | _sgf_delayed_actions | 30 days | Advertising/Marketing Cookies | A JSON object for storing campaign-specific data for delayed Segmentify campaigns. | Third Party |
Segmentation | _sgf_clicked_banners | session | Advertising/Marketing Cookies | This is a list of unique IDs for different banners clicked by the visitor. | Third Party |
Segmentation | _sgf_npq | session | Advertising/Marketing Cookies | This is a list of customer behavior events stored for sending to Segmentify servers. | Third Party |
Segmentation | _sgf_rq | session | Advertising/Marketing Cookies | This is a list of customer behavior events that were discarded due to an error and stored to be sent to the Segmentify servers on the next page | Third Party |
Segmentation | segmentifyExtension | 180 days | Advertising/Marketing Cookies | This is a flag to determine if the current visitor has installed the Segmentify Chrome Extension. | Third Party |
Segmentation | sgfUserUpdateData | 180 days | Advertising/Marketing Cookies | This is a JSON object for storing current visitor data, including name, username, segments, membership status, and membership date. | Third Party |
Criteo | UID | 1 year | Advertising/Marketing Cookies | This cookie is used to anonymously measure the number and behavior of visitors to the website. The data includes the average duration of visits, pages, etc. on the website, for the purpose of better understanding user preferences for targeted advertising. | Third Party |
Criteo | optout | 5 years | Advertising/Marketing Cookies | The optout cookie allows the user to disable Criteo services. | Third Party |
Criteo | zdi | 6 months | Advertising/Marketing Cookies | Used to count how many times a user has visited a particular area. | Third Party |
Criteo | Eid | 6 months | Advertising/Marketing Cookies | Contains the user ID of Criteo's partners. | Third Party |
Criteo | opt | 1 year | Advertising/Marketing Cookies | Used to disable advertiser or publisher. | Third Party |
facebook.com | 2 years | Advertising/Marketing Cookies | These types of cookies enable tracking of Facebook members (or non-members) for market analysis and product development purposes. | Third Party | |
www.facebook.com | 2 years | Advertising/Marketing Cookies | These types of cookies enable tracking of Facebook members (or non-members) for market analysis and product development purposes. | Third Party | |
FBP | During the Browser Session period | Advertising/Marketing Cookies | User identifier in the Facebook network | Third Party | |
OTZ | 18 days | Performance cookies | The "OTZ" cookie is used by Google analytics to track website traffic information. | First Party | |
Google Analytics | _go | 24 hours | Performance Cookies | Google Analytics is used to distinguish between users visiting our site. | First Party |
Google Analytics | _ga | 2 years | Performance Cookies | This cookie name is associated with Google Universal Analytics, a significant update to Google's more widely used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in every page request on a site and is used to calculate visitor, session, and campaign data for site analytics reports. By default, it is set to expire after 2 years, although this can be customized by website owners. | First Party |
Criteo | cto_bundle | 13 months | Advertising/Marketing Cookies | It studies user behavior on websites to provide more relevant advertising experiences. | First Party |
Criteo | cto_optout | 5 years | Advertising/Marketing Cookies | This cookie identifies that a user has been disabled. | First Party |
Criteo | criteo_cookie_perm | 1 year | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | First Party |
Criteo | r.ack | 1 hour | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | Third Party |
Criteo | cto_clc | 24 hours | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | First Party |
Criteo | cto_axid | 390 days | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | First Party |
Criteo | cto_pxsig | 1 hour | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | First Party |
Criteo | criteo_write_test | Deleted after being written | Advertising/Marketing Cookies | Cookie used to control whether Criteo can drop cookies. | First Party |
Criteo | cto_tld_test | Deleted after being written | Advertising/Marketing Cookies | Cookie used to control whether Criteo can drop cookies. | First Party |
Criteo | criteo_localstorage_check | Deleted after being written | Advertising/Marketing Cookies | Cookie used to control whether Criteo can drop cookies. | First Party |
Criteo | browser_data | 390 days | Advertising/Marketing Cookies | This cookie helps Criteo better manage its tracking solution. | First Party |
fr | session | Advertising/Marketing Cookies | Facebook, as a third-party server provider, collects data about users through widgets such as the “Like” button found on most websites. | Third Party | |
c_user | 365 days | Advertising/Marketing Cookies | It tracks the site's like status on the Facebook network. | Third Party | |
datr | 2 years | Advertising/Marketing Cookies | Visit data is kept. | Third Party | |
sb | 2 years | Advertising/Marketing Cookies | Identifies the browser for login authentication purposes. | Third Party | |
dpr | 7 days | Advertising/Marketing Cookies | A numerical value between 1 and 2 indicating the device pixel ratio; allows for the optimal experience to be delivered for the user screen. | Third Party | |
Hotjar | _hjClosedSurveyInvites, | 1 year | Functionality cookies | Hotjar cookies provide meaningful, anonymous data that allows us to improve the design and functionality of our website based on user experiences and habits. For more information about Hotjar cookies, please visit the following page:https://www.hotjar.com/legal/policies/privacy | Third Party |
Hotjar | in_new_website_experiment | 1 day | Functionality cookies | Hotjar stores first-party cookies in your browser to identify sessions and track anonymized user behavior. Knowing this information helps Hotjar identify areas, features, and products on our website that work well and are useful to our customers, and those that don't, so we can improve your experience. The statistics generated are anonymous. | Third Party |
3. LEGAL REASONS FOR THE USE OF COOKIES AND METHODS OF COLLECTING COOKIES
Your personal data is collected automatically through our website using cookies. Your personal data collected through cookies is processed based on the legal grounds of establishing, exercising, or protecting a right stipulated in Article 5 of Law No. 6698, and the necessity of data processing for our legitimate interests. Additionally, your explicit consent is also required to use certain cookies. If you allow the use of these cookies, your personal data is processed based on the legal grounds of obtaining the explicit consent of the relevant person.
4. PURPOSE OF PROCESSING PERSONAL DATA THROUGH THE USE OF COOKIES
cerens.com When you visit our website, your information is processed through the cookies explained in detail above for the purposes of providing the basic functions of the shopping service offered through the website and improving their performance; determining where and from which devices you connect to the website; determining the duration of your visit; analyzing the use of our services and improving their performance; performing personalization, targeting, and advertising activities; conducting analysis and research to better understand your shopping preferences and offering appropriate marketing offers, discounts, and campaigns; and enhancing the security of our website. In addition, internet access log records are recorded in accordance with Law No. 5651 on "Regulating Publications on the Internet and Combating Crimes Committed Through These Publications" and relevant legislation; and are shared with judicial and/or administrative authorities/institutions/organizations upon request.
5. TO WHOM AND FOR WHAT PURPOSE IS THE INFORMATION OBTAINED ON THE INTERNET TRANSFERRED?
The above-mentioned cookies, stored digitally, may be shared with legally authorized public institutions and organizations, our business partners, affiliates, service providers, group companies, and shareholders, provided that adequate and effective measures are taken in accordance with the security and privacy principles set forth in the legislation, in order to achieve the aforementioned purposes and in accordance with the data transfer and processing conditions specified in Articles 8 and 9 of Law No. 6698. Some of the service providers for cookies are located abroad, and the use of these cookies will result in some of your personal data being transferred abroad. Therefore, your explicit consent is requested for the use of these cookies and the subsequent transfer of your data abroad.
6. HOW CAN YOU CONTROL THE USE OF COOKIES?
cerens.com You can manage your cookie preferences by turning the buttons in the cookie management panel on or off, as you prefer, in the "Cookie Tracking Preferences" section that appears when you click the "Settings" button on the cookie wall that appears when you visit the website. It is recommended that you refresh the page to activate your settings.
You can always change your cookie preferences cerens.com You can control and make changes to your cookie preferences through the cookie management tool using the "Cookie Tracking Preferences" button at the bottom of the website's home page.
Since the use of mandatory cookies is essential for our site to function, you do not have the ability to manage this type of cookie.
You can also manage your cookie preferences using the following methods:
Google Chrome | : | You can allow or block cookies from the "cookies" tab by clicking the "lock sign" in the address bar of your browser. |
Internet Explorer | : | You can manage cookies by clicking the security tab in the "Tools" section at the top right of your browser and selecting "allow" or "don't allow". |
Mozilla Firefox | : | Click the "Open menu" tab in the top right corner of your browser. You can manage cookies by clicking the "Options" icon and using the "Privacy and Security" button. |
Opera | : | You can manage cookies in the "cookies" section by selecting "Advanced" in the "Preferences" section of your browser. |
Safari | : | Select the "safari" tab from the "Settings" section of your phone and manage all your cookies from the "Privacy and Security" section. |
7. ENSURING THE SECURITY AND STORAGE PERIOD OF YOUR PERSONAL DATA OBTAINED ON THE INTERNET
Deyls Information Technologies and Consulting Services Limited Company We value your trust in us; therefore, we take the utmost care and employ the highest security standards to protect your personal information from unauthorized access. The personal information you provide during an order or within the scope of other services we offer is protected by technical security systems and additional authorization processes. This applies both during transmission and while your information is stored on our servers.
cerens.com In accordance with Article 12 of Law No. 6698;
• personal data is not processed unlawfully,
• personal data is not accessed unlawfully and
• To ensure the protection of personal data,
We undertake to take the necessary technical and administrative measures and conduct the necessary inspections to ensure an appropriate level of security. Personal data obtained through our website cerens.com It is kept for the periods specified in Article 2.
Detailed information about the processing of your personal data KVKK INFORMATION TEXT You can reach it from the link.
8. RIGHTS AND OBLIGATIONS OF THE PERSONAL DATA OWNER
As the data subjects whose personal data is processed through cookies used on our website, we can submit your requests within the scope of Article 11 of the Law regulating the rights of the data subject in accordance with the "Communiqué on the Procedures and Principles of Application to the Data Controller". Deyls Information Technologies and Consulting Services Limited CompanyYou can bring it to the address of Merkez Mahallesi Sedir Sokak No: 7 Yenibosna Bahçelievler/İstanbul in person or send it through a notary or send a copy of the form kvkk@cerens.com via your e-mail address registered in the system or from your registered e-mail address with a secure electronic signature. deyls@hs01.kep.tr You can forward it to the e-mail address.