❓Frequently Asked Questions
Below we have compiled some of the questions we frequently receive from our valued visitors. For more information, please Frequently Asked Questions Visit our page or contact us.
Yes, all product photos doThe product itself belongs directly to the product itself. We create product images in our private photography studio.
The colors you see on the product page may vary depending on the screen technology of the device you use to access our website. Our product image and product colors are identical on all devices manufactured with the latest technology.
Absolutely Yes!
In accordance with legal regulations and relevant laws, an e-archive invoice is automatically created for all purchases.
Your e-invoice will be automatically sent to your registered e-mail address along with your order confirmation e-mail. "My Account" You can also access it from your page.
When you place your order and pay online with your credit/debit card, our systems automatically confirm your order. However, payments made via EFT/Wire Transfer must be reviewed by our accounting and operations teams. Your order will be confirmed once your payment is deposited into our account.
This process takes between 30 minutes and 4 hours, depending on our workload. However, please don't worry; if you've made your payment, our shipping process will proceed without delay, as per the information provided on our product page.
Returns are processed starting from the order date. 14 It is valid within 12 business days. However, our returned products must be unopened, unused, and in their original packaging. Also, personalized products and self-designed products are not eligible for returns.
Regarding this issue, please "Cancellation & Refund Conditions" review our text.
We produce a significant portion of our products in our own workshop.
However, we work with many manufacturers with whom we have established cooperation agreements for some of our products and product groups in accessories, natural stones, gold, silver and other categories.
We particularly support women entrepreneurs and always prioritize new collaborations. Our Cerens Jewelry & Accessories brand and success are an example of women entrepreneurship. Please feel free to contact us.
No, we offer all of our products on our website cerens.com.
We do not sell through any other platforms or marketplaces. We also do not sell wholesale.
No, we don't.
We establish our own workshops and manage our operations ourselves. This is how we can ensure our continued quality, customer satisfaction, and sustainable development.
The stores we have opened/plan to open belong directly to us; we do not have any cooperation model in this regard.
📬 Contact Us
You can reach us using the information below or our contact form. Weekdays 09:00 - 18:00 Our live support icon is also active between 8am and 9pm.
📍 Our Management Office:
Acarlar Neighborhood, Acarkent Site, 9th Street, 1/30, Collseum, 5th Floor, Beykoz / Istanbul
📞 Our Call Center: +90 216 203 0121
✉️ Our Email Address: info@cerens.com