{"id":4439,"date":"2021-10-12T16:27:24","date_gmt":"2021-10-12T16:27:24","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/elementor\/?page_id=4439"},"modified":"2025-09-03T20:11:18","modified_gmt":"2025-09-03T17:11:18","slug":"iletisim","status":"publish","type":"page","link":"https:\/\/cerens.com\/en\/iletisim\/","title":{"rendered":"Communication"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4439\" class=\"elementor elementor-4439\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68d0e93 wd-section-stretch-content e-flex e-con-boxed e-con e-parent\" data-id=\"68d0e93\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f510ddb elementor-widget elementor-widget-html\" data-id=\"f510ddb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d1122.7740319868617!2d29.130085653627027!3d41.11014937416899!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x14caca4a83f28fbd%3A0x185939f40099df89!2sDeyls%20Teknoloji!5e0!3m2!1str!2str!4v1756919350887!5m2!1str!2str\" width=\"100\" height=\"300\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"no-referrer-when-downgrade\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-cb322d0 e-flex e-con-boxed e-con e-parent\" data-id=\"cb322d0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f0abe4 e-con-full e-flex e-con e-child\" data-id=\"1f0abe4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-071523a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"071523a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">\u2753Frequently Asked Questions<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<p>Below we have compiled some of the questions we frequently receive from our valued visitors. For more information, please <strong><a href=\"https:\/\/cerens.com\/sss\" target=\"_blank\" rel=\"noopener\">Frequently Asked Questions<\/a><\/strong> Visit our page or contact us.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7c1c6 elementor-widget elementor-widget-wd_accordion\" data-id=\"2a7c1c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"wd-accordion wd-style-default wd-titles-left wd-opener-pos-right wd-opener-style-arrow\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn wd-active\" data-accordion-index=\"0\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Will I receive the exact same product as the images on the product page?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"p1\">Yes, all product photos <span class=\"s1\">do<\/span>The product itself belongs directly to the product itself. We create product images in our private photography studio.<\/p><p class=\"p1\">The colors you see on the product page may vary depending on the screen technology of the device you use to access our website. Our product image and product colors are identical on all devices manufactured with the latest technology.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"1\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Can I get a receipt\/invoice after my purchase?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"p1\">Absolutely Yes!<\/p><p>In accordance with legal regulations and relevant laws, an e-archive invoice is automatically created for all purchases.<\/p><p class=\"p1\">Your e-invoice will be automatically sent to your registered e-mail address along with your order confirmation e-mail. <span class=\"s1\">&quot;My Account&quot;<\/span> You can also access it from your page.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"2\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Why is my order confirmed within 4 hours when I pay for it via EFT\/Money Transfer instead of instant online payment by credit card?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>When you place your order and pay online with your credit\/debit card, our systems automatically confirm your order. However, payments made via EFT\/Wire Transfer must be reviewed by our accounting and operations teams. Your order will be confirmed once your payment is deposited into our account.\u00a0<\/p><p>This process takes between 30 minutes and 4 hours, depending on our workload. However, please don&#039;t worry; if you&#039;ve made your payment, our shipping process will proceed without delay, as per the information provided on our product page.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"3\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Can I return the product?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p class=\"p1\">Returns are processed starting from the order date. <span class=\"s1\">14<\/span> It is valid within 12 business days. However, our returned products must be unopened, unused, and in their original packaging. Also, personalized products and self-designed products are not eligible for returns.<\/p><p>Regarding this issue, please &quot;<a href=\"https:\/\/cerens.com\/yasal-bilgiler\/#iptal-iade-degisim-sartlari\">Cancellation &amp; Refund Conditions<\/a>&quot; review our text.\u00a0<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"4\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc I&#039;m a producer and I want to collaborate. What can we do?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>We produce a significant portion of our products in our own workshop.<\/p><p>However, we work with many manufacturers with whom we have established cooperation agreements for some of our products and product groups in accessories, natural stones, gold, silver and other categories.<\/p><p>We particularly support women entrepreneurs and always prioritize new collaborations. Our Cerens Jewelry &amp; Accessories brand and success are an example of women entrepreneurship. Please feel free to contact us.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"5\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Do you provide services on different online platforms and marketplaces?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>No, we offer all of our products on our website cerens.com.<\/p><p>We do not sell through any other platforms or marketplaces. We also do not sell wholesale.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-role-btn\" data-accordion-index=\"6\" tabindex=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\t\ud83d\udccc Do you offer franchise stores, dealerships or distributorships?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content wd-entry-content\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<p>No, we don&#039;t.<\/p><p>We establish our own workshops and manage our operations ourselves. This is how we can ensure our continued quality, customer satisfaction, and sustainable development.<\/p><p>The stores we have opened\/plan to open belong directly to us; we do not have any cooperation model in this regard.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-789122a e-con-full e-flex e-con e-child\" data-id=\"789122a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-775ddc4 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"775ddc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title wd-fontsize-l\">\ud83d\udcec Contact Us<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"title-after_title reset-last-child wd-fontsize-xs\">\n\t\t\t\t\t<br \/>\n<p>You can reach us using the information below or our contact form. Weekdays <strong>09:00 - 18:00<\/strong> Our live support icon is also active between 8am and 9pm.<\/p><br \/>\n<strong>\ud83d\udccd Our Management Office:<\/strong><br \/>\nAcarlar Neighborhood, Acarkent Site, 9th Street, 1\/30, Collseum, 5th Floor, Beykoz \/ Istanbul<br><br \/>\n<br \/>\n<strong>\ud83d\udcde Our Call Center: <\/strong><a href=\"tel:+902162030121\">+90 216 203 0121<\/a><br \/>\n<br \/>\n<strong>\u2709\ufe0f Our Email Address: <\/strong><a href=\"mailto:info@cerens.com\">info@cerens.com<\/a><br \/>\n<br \/>\n<br \/>\n<br \/>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c67846 wd-cf7 elementor-widget elementor-widget-wd_contact_form_7\" data-id=\"3c67846\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_contact_form_7.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1572-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"1572\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/4439#wpcf7-f1572-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/4439#wpcf7-f1572-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1572\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1572-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"wd-grid-g\">\n\t<h3 style=\"margin-bottom: 20px;\">\ud83d\udce8 Fill Out Our Contact Form\n\t<\/h3>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<div class=\"wd-col\">\n\t\t\t<p><label>Your Name and Surname<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"wd-col\">\n\t\t\t<p><label>Your Email Address<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"wd-grid-f-stretch\">\n\t\t<div class=\"wd-col\">\n\t\t\t<p><label>Your Phone Number<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-767\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"tel-767\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"wd-col\">\n\t\t\t<p><label>Topic Title<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"reason\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason\"><option value=\"Sipari\u015f Hakk\u0131nda\">About the Order<\/option><option value=\"\u0130ade &amp; De\u011fi\u015fim\">Returns &amp; Exchanges<\/option><option value=\"\u00dcr\u00fcn\/Model \u00d6nerisi\">Product\/Model Recommendation<\/option><option value=\"\u0130\u015fbirli\u011fi \/ B2B\">Collaboration \/ B2B<\/option><option value=\"Yasal Konular\">Legal Issues<\/option><option value=\"Di\u011fer Konular\">Other Topics<\/option><\/select><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div>\n\t\t<p><label>Your message<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div>\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn-color-black\" type=\"submit\" value=\"Send Message\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u2753S\u0131k Sorulan Sorular T\u00fcm de\u011ferli ziyaret\u00e7ilerimizden s\u0131k olarak ald\u0131\u011f\u0131m\u0131z sorular\u0131m\u0131z\u0131n bir k\u0131sm\u0131n\u0131 a\u015fa\u011f\u0131da derledik. Daha fazlas\u0131 i\u00e7in l\u00fctfen S\u0131k Sorulan<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4439","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/pages\/4439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/comments?post=4439"}],"version-history":[{"count":0,"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/pages\/4439\/revisions"}],"wp:attachment":[{"href":"https:\/\/cerens.com\/en\/wp-json\/wp\/v2\/media?parent=4439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}